Billing Terms and Conditions

At Lunara Pure, we strive to make every purchase simple, transparent, and secure. These Billing Terms and Conditions explain how payments are handled on https://lunarapure.com/, including accepted methods, processing details, and important notes for international customers.

1. Payment Options

We provide multiple safe and reliable payment methods:

  • Major Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

  • Digital Wallets (Google Pay, Apple Pay, Shop Pay)

  • Other secure gateways that may appear during checkout depending on your region

All transactions are routed through encrypted systems to keep your data safe.

2. Currency & International Purchases

  • All orders are charged in United States Dollars (USD).

  • If you shop from outside the U.S., your bank or card issuer may convert the amount into local currency and apply additional fees.

  • These conversion or international transaction charges are the responsibility of the customer.

3. Payment Processing

  • Orders are confirmed only after payment has been successfully authorized.

  • If a payment is declined, incomplete, or flagged for review, Lunara Pure reserves the right to hold or cancel the order until the matter is resolved.

  • You will not be charged until your payment has been fully processed.

4. Order Confirmation

Once your payment is approved, you will automatically receive a confirmation email that includes:

  • Order summary

  • Billing details

  • Shipping/tracking information (once dispatched)

If you do not receive this email, please contact our support team.

5. Taxes & Duties

  • Applicable sales tax will be added at checkout based on your shipping address and local laws.

  • For international shipments, additional import duties, customs fees, or taxes may apply, and are the responsibility of the buyer.

6. Security Measures

  • Lunara Pure uses PCI-compliant payment gateways to process all transactions.

  • We do not store your payment details on our servers.

  • Fraud detection tools are in place to prevent unauthorized activity.

7. Assistance with Payments

If you encounter any issues during checkout or have billing-related questions, our team is ready to help.

📧 Email: info@lunarapure.com

Frequently Asked Questions

1) Which payment methods are accepted?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), Google Pay, Apple Pay, Shop Pay, and other secure gateways based on your region.

2) In what currency will I be charged?

All payments are processed in USD. Your bank may apply conversion or international transaction fees.

3) When is payment taken?

Full payment is required at checkout. Orders are processed only after payment is authorized.

4) What happens if my payment fails?

If a payment is declined or flagged, your order may be held or canceled until the issue is resolved.

5) Will I get an order confirmation?

Yes. After successful payment, you’ll receive an email with your order summary, billing details, and tracking once dispatched.

7) Is my payment information secure?

Yes. All transactions are processed via PCI-compliant gateways with encryption and fraud protection. We do not store your card details.

8) Who do I contact for billing issues?

If you encounter issues at checkout or have billing-related questions, contact us at info@lunarapure.com.